Privacy Policy
Effective Date: November 22, 2025
1. Introduction
This Privacy Policy explains how your personal data is collected, used, and protected when you visit IstanbulTour24.com. This website and its travel services are officially operated by GOLD BDR GRUP TRAVEL, a fully licensed Turkish Travel Agency (TÜRSAB License No: 15386), located at Alibeyköy Mah. Gaziosmanpaşa Cad. No:52 C, Eyüpsultan / Istanbul, Turkey.
Your personal data is processed in accordance with applicable data protection laws, including the data protection laws in your country of residence (such as the GDPR).
2. Information We Collect
- Contact details (name, email address, phone number)
- Booking and travel information (pickup/drop-off locations, dates, flight details, passenger count)
- Payment-related information (processed securely via third-party payment gateways; we do not store full card details)
- Technical data (IP address, browser type, device information, cookies and similar technologies)
3. How We Use Your Information
- To receive, confirm, and manage your bookings and reservations
- To successfully coordinate our chauffeurs and vehicles to fulfill your requested service
- To provide customer service, support, and notifications (e.g., flight tracking, pickup instructions)
- To improve our website performance and secure checkout experience
- To comply with legal obligations and respond to lawful requests from authorities
4. Data Sharing
We do not sell, rent, or trade your personal data. We securely share your data only with:
- Our Operations Team: Your booking details are shared internally with our assigned professional chauffeurs strictly to execute your transportation.
- Trusted Service Providers: Such as secure payment processors, IT/hosting providers, and communication platforms necessary to operate our digital services.
- Public Authorities: Courts or law enforcement agencies when required by applicable law or regulation.
5. Data Security & Infrastructure
We apply appropriate technical and organizational measures to protect your personal data, including SSL encryption on our website. To maintain global payment security and strict data protection standards, our booking engine and secure digital infrastructure are provided and managed by our technology partner, IstanbulTour24 LLC (Registered Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA | Phone: +1 646 938 9565). This ensures all checkout data is encrypted and processed safely.
6. Cookies
Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze anonymous usage statistics. You can choose to disable or block cookies through your browser settings; however, some parts of the site may not function properly without them.
7. Your Rights
Under applicable data protection laws, you may have the right to:
- Learn whether your personal data is being processed
- Request information regarding the processing of your personal data
- Request correction of incomplete or inaccurate data
- Request deletion or anonymization of your data where legal conditions are met
- Withdraw your consent where processing is based on consent
8. Third-Party Links
Our website may contain links to external third-party websites or services. We are not responsible for the content, security, or privacy practices of those websites. We recommend that you review their privacy policies before providing any personal data.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with legal or regulatory obligations, or to resolve disputes.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our operational practices or local legal requirements. Any updates will be published on this page with a revised “Effective Date.”
11. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy, your personal data, or your booking, you can contact us at:
- Operations & Service Support: +90 551 386 46 55
- Email: [email protected]
- Headquarters: GOLD BDR GRUP TRAVEL, Alibeyköy Mah. Gaziosmanpaşa Cad. No:52 C, Eyüpsultan / Istanbul, Turkey
