Frequently Asked Questions

After you exit the arrivals gate, your driver will be waiting at the designated meeting point holding a sign with your name or your booking reference. Details are also sent to you via email/WhatsApp before arrival.

You can update your reservation by contacting our customer support team through WhatsApp, email, or phone at least 12 hours before your scheduled transfer time.

We monitor your flight in real-time. If there are changes in your arrival time, our team will adjust the pickup time accordingly without any additional charges.

You can cancel your booking free of charge up to 6 hours before the scheduled transfer by contacting our support team.

Our drivers wait up to 1 hour after your flight lands. If you experience any delays inside the airport (customs, baggage claim), simply notify us to extend the waiting time if needed.

No. You only pay for the completed trip. If you’ve booked a round-trip, the return portion can be paid on your departure day.

We accept Turkish Lira (₺), Euro (€), US Dollar ($), and British Pound (£). Please notify us in advance if you intend to pay with foreign currency.

We recommend scheduling your pickup 3 to 4 hours before your flight for international departures, and 2 hours for domestic flights.

No. For the comfort and safety of all passengers, smoking is strictly prohibited in our vehicles.

You can make changes up to 12 hours before your scheduled pickup time, subject to availability.

We accept free cancellations up to 6 hours prior to your scheduled transfer. Cancellations made after this period may incur a fee.

Contact our support team immediately. If the item is found, we will arrange to return it as quickly and securely as possible.

In such cases, we consider it a no-show. Full payment may be required even if the transfer is not completed.

Yes. Our drivers are dispatched and allocated to your trip. Failing to cancel results in loss of time and resources, so the full fee applies.